All returns must be made in their original conditions and packaging within 14 days of delivery in order to receive an e-commerce credit or exchange. Refunds are not permitted. Limited editions and sculptures are final sales. You must contact Customer Service at firstname.lastname@example.org for an authorization number in order for your return or exchange to be accepted. You will need to detach and fill out the bottom portion of the packing list and clearly mark the shipping box with the authorization number. Please ship to: XAVANA v/Ari Behn c/o Vigres AS Kalnesveien 5, 1712, Graalum, Norway. Note that for exchanges only there is a restocking fee of 10% of the merchandise’s retail price.